Useful links

The Pensions Advisory Service

The Pensions Advisory Service (TPAS) is available at any time to assist members and beneficiaries of pension schemes with any pension scheme query they may have, or with any difficulty which they have failed to resolve with the Trustees. Their services are free.

You can contact them at:

11 Belgrave Road, London, SW1V 1RB

Phone: 0845 601 2923


Pensions Ombudsman

The Pensions Ombudsman may investigate and determine any complaint or dispute of fact or law in relation to an occupational pension scheme made or referred in accordance with the Pension Schemes Act 1993.

You can contact the Pensions Ombudsman at:

11 Belgrave Road, London, SW1V 1RB

Phone: 020 7834 9144


The Pensions Ombudsman will usually expect the Trustees and TPAS to have been approached before undertaking any further investigation.


The Pensions Regulator

The Pensions Regulator (TPR) is able to intervene in the running of schemes where trustees, employers or professional advisers have failed in their duties.

TPR also acts as the Registrar of Occupational and Personal Pension Schemes. The register contains basic information on all registered pension schemes to enable employees to trace the source of their benefits. You should quote the Scheme’s registry number, 100551609, when contacting them. Information concerning the Scheme has been supplied to the Registrar.

TPR can be contacted at the following address:

The Pensions Regulator, Napier House, Trafalgar Place, Brighton, East Sussex, BN1 4DW

Phone: 0870 606 3636


Pension Wise

The new service set up by the Government in conjunction with Citizens Advice and the Money Advice Service to help members of DC pension arrangements make the most of their money when they retire.


Check your State Pension age.